FAQS
Where is Casa Dos Lagares located?
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Casa dos Lagares is located in Cheires, Vila Real
Casa dos Lagares, Cheires, 5070-342 Sanfins do Douro, Portugal
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How can I buy Fragulho products?
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To buy Fragulho products just head to the Store menu and click on the button. You will be directed to our store.
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Shipping costs
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We ship to Portugal, Europe and United States of America. These are the shipping prices
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All orders are shipped with tracking, which will be sent to the customer.
Shipping to non EU countries such as Norway and Switzerland, have an automatic calculated extra cost of 45 euros due to customs clearance fee, and they are shipped in Express.
Shipments to United States of America - All shipments have 3 delivery attempts, in the event that the customer is not at home to receive it, a charge of 35 euros per 12 bottles will be applied.
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Shipping times
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Portugal: 48/72h after pick up
Europe: 3-5 days after pick up
United States of America: 7-10 days after pick up
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The pick up date is on Thursdays.
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Can I return my order?
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No, we do not accept returns nor exchanges, except when the order gets damaged by the carrier. If that's the case, please send us an email to casadoslagares@hotmail.com
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Can I cancel or edit my order?
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Yes, the client has the right to cancel or edit the order if it hasn't been shipped yet. Just send an email to casadoslagares@hotmail.com with the subject "Cancel/Edit my order".
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Which payments methods are accepted?
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We accept Visa, Mastercard, Maestro, American Express, UnionPay Debit, Credit Cards, Apple Pay, Google Pay, and Multibanco.
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Complaints book
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