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FAQS

Where is Casa Dos Lagares located?

Casa dos Lagares is located in Cheires, Vila Real

Casa dos Lagares, Cheires, 5070-342 Sanfins do Douro, Portugal

How can I buy Fragulho products?

To buy Fragulho products just head to the Store menu and click on the button. You will be directed to our store.

Shipping costs

We ship to Portugal and Europe. These are the shipping prices

shipping final.jpg

All orders are shipped with tracking, which will be sent to the customer.

Shipping to non EU countries such as Norway and Switzerland, have an automatic calculated extra cost of 45€ due to customs clearance fee.

Shipping times 

Portugal: 48/72h after pick up

Europe: 3-5 days after pick up

The pick up date is on Thursdays.

Can I return my order?

No, we do not accept returns nor exchanges, except when the order gets damaged by the carrier. If that's the case, please send us an email to casadoslagares@hotmail.com

Can I cancel or edit my order?

Yes, the client has the right to cancel or edit the order if it hasn't been shipped yet. Just send an email to casadoslagares@hotmail.com with the subject "Cancel/Edit my order".

Which payments methods are accepted?

We accept Visa, Mastercard, Maestro, American Express, UnionPay Debit, Credit Cards, Apple Pay, Google Pay, and Multibanco

Complaints book

https://www.livroreclamacoes.pt/Inicio/

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